Krystal Cancun Hotel, Cancun | Explore Room Options, Reviews & Pricing for 2025

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Key details

About the Hotel

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

Krystal Cancun, a 4-star hotel directly on the white sandy beach in Zona Hotelera, offers panoramic Caribbean Sea views and an all-inclusive option. The contemporary resort features a natural beach extension, miniclub, and multiple pools at the heart of Punta Cancun's entertainment district.

Sea View Accommodations

The 502 rooms at Krystal feature floor-to-ceiling windows and private balconies. Each unit includes a minibar, flat-screen TV, safe, and air conditioning, while 229 rooms showcase Caribbean Sea views.

Diverse Dining Venues

Four restaurants include Hacienda El Mortero serving authentic Mexican cuisine with live Mariachi music, and Aquamarina offering international dishes overlooking the pool. The Beach Club and Las Velas Pool Bar provide swim-up service.

Resort Leisure Facilities

The Krystal resort maintains a panoramic pool with bar, adults-only jacuzzi, and Kamp Krystal for children aged 5-12. Additional amenities include a fitness center, event spaces for up to 400 people, and Bali-style beach beds.

Central Entertainment Location

Located in Punta Cancun's prime area, the resort stands adjacent to the Convention Center. Coco Bongo and nightlife venues are 2 minutes away, while Plaza Caracol is within 5 minutes walking distance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Club Room

Max:

2 persons

370 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Romantic King Room

Max:

2 persons

370 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Family King Studio Suite

Max:

2 persons

435 sq. feet

Bed options:

1 King Size Bed

Sea view

Shower

Balcony

room details

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Price and Room Availability Calendar

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Getting around

Available transportation options

City Center

Cancun 6.8 mi

Airports

Cancun (CUN) 14.7 mi

Isla Mujeres (ISJ) 16.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Free Wi-Fi

Free Wi-Fi in rooms

Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

No smoking on site
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Baggage storage
Elevator
ATM/Cash machine
Hairdresser
Coffee shop
Smoke detectors
Fire extinguishers

Sports & Fitness

Fitness center
Diving
Snorkeling
Golf course
Yoga class
Aerobics
Fishing

Services

Valet parking
Room service
Car rental
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services
Welcome drink
Happy hour

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Picnic area/ Tables
Dinner
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cribs
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club

Spa & Leisure

Infinity pool
Plunge pool
Beach access
Beach umbrellas
Sun loungers
Aqua park
Live entertainment
Sun terrace
Garden area
Spa & wellness center
Solarium
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Body wraps
Massage
Shallow end
Make up services

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries
Bathroom telephone

Media

Flat-screen TV
Direct dial telephone
AM/FM alarm clock

Location

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

Map view

street view

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

City landmarks

Blvd. Kukulcan Km 9

Cancun Convention Center

2700 ft

Beach

Chac Mool Beach

4500 ft

Mar Caribe

Arrecife Chitales

2800 ft

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

1.4 mi

Chetumal Km 36. 5

Water Park at The Grand

5100 ft

Blvd. Kukulcan

Parque Ventura Cancun

1.4 mi

Blvd. Kukulcan Km 12

Yamil Lu'um Archeological Site

1.9 mi

Punta Nizuc - Cancun 1835

Scorpion's Temple ruins

1.9 mi

Beach

Playa Tortugas

1.6 mi

Aquarium

Interactive Aquarium

2.1 mi

Museums

Cancun Wax Museum

2.0 mi

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

1.6 mi

Marina Adventure Bay

Bungee in Cancun

1.6 mi

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

1.6 mi

Harbor

Aquatours Cancun

1.7 mi

CancunMexico

Avenida Kukulkan

2.6 mi

Parks

arte Garden

2.1 mi

Mall

La Madonna

2.1 mi

Beach

Playa Marlin

2.4 mi

Nearby

Night club

Coco Bongo

800 ft

Night club

Palazzo

100 ft

Night club

The City Nightclub

1800 ft

Beach

Playa Forum

1500 ft

Beach

Mandala Beach Club

1000 ft

Night club

Mandala Nightclub

1000 ft

Paseo Kukulcan km. 9.5 Zona Hotelera

Forum By The Sea

1300 ft

Night club

Daddy'O

1200 ft

Amusement Park

Delphinus Dreams

1100 ft

Punta Nizuc - Cancún 210

Playa Lagarto

1500 ft

Gallery

Galeria Balance Cancun

1800 ft

Restaurants

Hacienda El Mortero

700 ft

Blvd Kukulkal Km. 9.5

Vips

600 ft

Blvd Kukulkan Km. 9 Zona Hotelera

Wings Army

600 ft

Boulevard Kukulkan Km 9

El Mortero Restaurant

700 ft

Paseo Kukulcan Krystal Cancun

Hard Rock Cafe

1400 ft

Blvd. Kukulcan Km. 9.5 Zona Hotelera

Monkey Business

800 ft

Boulevard Kukulcan Km 9

Abolengo Cancun

800 ft

Boulevard Kukulkan

Hooters Party Center

700 ft

Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera

Calypso"s Mexican Restaurant

1200 ft

Avenida Kukulkan Km 8.5 Next to Cancun Center

Reviews and Ratings

Feedback from previous guests about their experience.

68%

enjoyed the hotel and would happily return

6.8/10

Nice

Rooms

5.0

Location

7.8

Service

5.0

Dining

5.4

4/5 based on 9134 reviews

#70 of 272 hotels in Cancun based on Tripadvisor

Margaret

United States of America, March 2025

7.2/10

I had a mixed experience at Krystal Cancun. The location is fantastic, right on the beach and close to the city. However, the service was slow, and the cleanliness of my room left a lot to be desired. I really loved the atmosphere and the beautiful beach, but I encountered several issues that made my stay less enjoyable.

Rooms

5.0

I had an ocean view room, but it wasn't the best. Initially, I was in a room on the third floor with a view blocked by coconut trees. After two days, I was moved to a slightly better room, but the amenities were outdated and not well maintained.

Service

5.0

The service was hit or miss. Some staff were friendly, but the check-in process was frustratingly slow and there were times when I felt ignored. It was hard to get help when I needed it.

Location

8.0

The hotel is in a prime location right on the beautiful beach, making it easy to enjoy the sun and surf. Plus, it's close to downtown Cancun, which is a huge bonus.

Dining

7.0

I was pleasantly surprised by the food options available. There was a good variety, and I enjoyed the fresh fish dishes. Still, some experiences were marred by the staff's slowness.

Facilities

5.0

While the pool area and beachfront are nice, the overall condition of the facilities could use some improvement. The elevators were often slow, and it was a hassle getting basic requests fulfilled.

Earl

United States of America, February 2025

7.4/10

My stay at Krystal Cancun had its ups and downs. While the location by the beautiful beach was a highlight, the service and overall cleanliness left a lot to be desired. I encountered issues with my room and the dining options, which made my experience disappointing overall.

Rooms

5.0

The room cleanliness was poor, with issues like clogged showers and uncomfortable beds. I wasn't impressed at all.

Service

5.0

The reception staff were unfriendly and unhelpful when I tried to resolve my issues, which made my stay frustrating.

Location

8.0

I loved the location close to the beach; it was beautiful and perfect for a relaxing getaway.

Dining

5.0

The food options were limited and the breakfast buffet was disappointing, with most of the items not meeting expectations.

Facilities

5.0

The gym was outdated and the pool area lacked proper cleanliness, which didn't help enhance my overall stay.

Mary

United States of America, December 2024

6.4/10

My stay at Krystal Cancun was quite disappointing overall, despite the beautiful beach and amazing breakfast. I faced numerous issues with the hotel's service and facilities, including dirty rooms and slow check-in. While the beach view was lovely, the troubles overshadowed the positives, leaving me feeling let down by what was supposed to be a relaxing getaway.

Rooms

5.0

The room itself was very average and had an unpleasant, moldy odor. The pillows were old and lumpy, and the bedding felt damp upon check-in. Additionally, I could hear everything from neighboring rooms, making it hard to relax. Despite being close to the beach, the state of the room was a major letdown.

Service

5.0

The service was unfriendly and slow, especially at the front desk. I often had to wait a long time for assistance, and multiple requests for simple things took forever to be fulfilled. I didn't feel welcomed at all during my stay.

Location

8.0

The location was fantastic, right on the beach, which is by far the best part of the hotel. It was easy to access the main strip for nightlife and restaurants, making it quite convenient for dining options outside the hotel.

Dining

5.0

While the breakfast was great, with a large selection of fresh options, dinner was quite disappointing. The two restaurant choices didn't impress, and I ended up wishing I had chosen elsewhere for dinner. Drinks were often watered down too.

Facilities

5.0

There were several issues with the hotel facilities, including unreliable elevators and inconsistent hot water. The pool area was not well maintained, which detracted from the overall experience. I was also frustrated by the pushy vendors inside the hotel.

Albert

United States of America, December 2024

6.4/10

While my stay at Krystal Cancun had its perks, such as the convenient beach location and friendly staff, I faced several issues that tarnished the experience. The elevator situation was frustrating, frequently leaving me to climb stairs. The food quality could use improvement, and there were some annoying billing problems related to services. Overall, it's a mixed bag for me. 🌊

Rooms

5.0

I initially received a room with no A/C, which was uncomfortable. After requesting a change, I got moved to a slightly better room but faced issues with water pressure in the shower. The overall room experience was frustrating.

Service

5.0

The service was hit or miss. Some staff members were helpful and friendly, especially at the pool bar, but I encountered long wait times at the front desk and difficulties with special requests.

Location

8.0

The hotel is perfectly situated right on the beach, which is one of its biggest advantages. It's also close to nightlife and restaurants, making it convenient for those looking to explore.

Dining

5.0

The food options were underwhelming, with buffet meals lacking variety and quality. I was disappointed overall with the dining experience, and drinks were often watered down.

Facilities

5.0

Facilities were lacking, with only one functioning elevator for the building. The pool cleanliness was in question due to occurrences with yellow foam, which deterred from enjoying it.

Nathaniel

United States of America, November 2024

7.2/10

I found myself really disappointed with my stay at Krystal Cancun. The location was nice, right on a beautiful beach, but the service was extremely frustrating, and the room left a lot to be desired. While there were a few friendly staff members, like Yazmin, who made an effort, the overall experience felt lackluster. I can't honestly recommend this place for a getaway.

Rooms

5.0

The room I was assigned was unclean and quite old, and it had a bad smell. Every time I asked for basic amenities like clean towels, it took way too long to get them.

Service

5.0

Service was just awful. The staff at the front desk were unfriendly, and I often had to wait a long time just to speak to someone. It felt like I was bothering them whenever I had a question.

Location

7.0

The location was definitely a highlight, right on a stunning beach. I enjoyed the views, but it didn't make up for the troubles I faced during my stay.

Dining

5.0

Dining options were a mixed bag. I had trouble with reservations even when the restaurants were mostly empty, and the food I tried was pretty disappointing overall.

Facilities

5.0

There's potential with room service and the beach area, but the actual execution was poor. I felt like I had to jump through hoops for basic service.